FAQ

Find answers to common questions about Patina Aura Youth. If you need further help, please contact us at info@patinaaurayouth.com or via WhatsApp at +853 6358 9492.

Product & Materials

Is this real agarwood?

Yes. Our agarwood comes from carefully managed cultivated growing bases, not from destructive harvesting of wild forests.

Beyond essential care and responsible maintenance, the trees are allowed to grow according to their natural rhythm. Because agarwood is a natural material, every bead may show its own grain pattern, tone, scent, and character.

Is every bracelet unique?

Yes. Natural agarwood develops different grain patterns, colors, and scent characteristics over time, and each bracelet is assembled and finished by hand.

Small variations in grain, color, bead tone, scent intensity, enamel details, and handmade finishing are part of the product character and are not considered defects.

What materials are used in the bracelets?

Materials vary by design and may include cultivated agarwood, enamel, agate, glass elements, metal details, and other decorative components.

Specific materials for each piece are listed on its product page.

Will my bracelet look exactly like the photos?

Each bracelet is handmade and uses natural materials, so slight differences may occur. Bead color, grain pattern, enamel details, charm placement, and overall tone may vary slightly from the photos.

These natural and handmade variations are part of what makes each piece unique.

Wear & Care

Can I wear it every day?

Yes. Our bracelets are designed for everyday wear, but they should be treated with care.

To help preserve your bracelet, avoid prolonged contact with water, chemicals, perfume, lotions, and impact.

Can I wear it while showering or swimming?

No. We do not recommend wearing the bracelet while showering, swimming, or during activities involving prolonged water exposure.

Agarwood and handmade enamel details are best preserved when kept dry.

How should I store my bracelet?

Each order includes a care pouch. When you are not wearing your bracelet, we recommend placing it in the care pouch and storing it in a dry, safe place.

This helps protect the bracelet and supports the natural character of the agarwood over time.

Packaging

What comes with the packaging?

Every bracelet may include packaging items such as a gift presentation box, care pouch, cleaning cloth, or storage pouch, depending on the product and packaging version.

Our packaging is prepared for gifting, personal keepsakes, and daily storage.

Orders & Payment

What payment methods do you accept?

We accept available payment methods as displayed at checkout. All transactions are processed through a secure, encrypted payment gateway.

Can I modify or cancel my order after placing it?

Please review your order carefully before completing your purchase. If you need help after placing an order, contact us as soon as possible at info@patinaaurayouth.com.

We cannot guarantee that an order can be changed once processing has started.

Will I receive an order confirmation?

Yes. You will receive a confirmation email with your order details after purchase. If you do not receive it within a few minutes, please check your spam folder or contact us.

Shipping & Delivery

Where do you ship?

We currently ship to customers in the United States.

How much does shipping cost?

We offer free standard shipping on all orders.

Where are orders shipped from?

Orders are prepared and shipped from our studio or fulfillment location in Guangdong, China.

How long does delivery take?

Orders are usually processed within 1-3 business days after payment is confirmed. Estimated delivery time to the United States is 8-16 business days after the order has been processed.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information when it is available from the carrier.

Are there additional fees?

For United States orders, standard customs duties and import fees required for delivery are handled by us or our shipping partners where applicable. Customers do not need to pay additional standard shipping fees at checkout.

Delivery times may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our control. Customers may be responsible for additional costs caused by incorrect shipping information, failed delivery attempts, refused packages, or special requests made after shipment.

Returns & Refunds

What is your return policy?

Because our bracelets are handcrafted and made in small batches, we do not accept returns for change of mind, personal preference, size preference, color variation, or normal natural variation in agarwood and enamel details.

What if my item arrives damaged, defective, or incorrect?

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery at info@patinaaurayouth.com.

Please include your order number, clear photos of the product and packaging, and a short description of the issue.

If the issue is confirmed, we may offer a replacement, store credit, or refund to the original payment method.

When can I receive a refund?

Approved refunds are processed to the original payment method. Please allow 7-15 business days for the refund to appear, depending on your bank or payment provider.

Can I return an item without contacting you first?

No. Please do not send any item back without contacting us first. Returns sent without prior authorization may not be accepted.

Customer Support

How can I contact Patina Aura Youth?

You can contact us by email at info@patinaaurayouth.com or via WhatsApp at +853 6358 9492.

What are your support hours?

Our support hours are Monday-Friday, 8:00 AM-5:00 PM EST.

How long does it take to receive a reply?

We usually respond within 1-2 business days.

Who operates Patina Aura Youth?

Patina Aura Youth is operated by Hong Kong Yanqi Trading Co.,Limited.

Business address:
Room 509, Cloud Peak, No. 111 Tong Chau Street
Tai Kok Tsui, Yau Tsim Mong District
Kowloon, Hong Kong SAR

Still have questions?

We are here to help. Please contact us at info@patinaaurayouth.com or via WhatsApp at +853 6358 9492.