Shipping policy

Shipping Policy

We currently ship to customers in the United States, Australia, and New Zealand.

Shipping cost

We offer free standard shipping on all orders.

Processing time

Orders are usually processed within 1–3 business days after payment is confirmed.

Shipping origin

Orders are prepared and shipped from our studio or fulfillment location in Guangdong, China.

Estimated delivery time

• United States: 8–16 business days after the order has been processed
• Australia: 8–16 business days after the order has been processed
• New Zealand: 8–16 business days after the order has been processed

Customs duties and local charges

Free standard shipping covers the cost of standard delivery only. Depending on your destination and order value, customs duties or other local charges may apply. If you have any questions, please contact our customer support team.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when it is available from the carrier.

Address accuracy

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Delivery delays

Delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

Customer support

If you have questions about shipping, please contact us at info@patinaaurayouth.com or via WhatsApp at +853 6358 9492. We usually respond within 1–2 business days.